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General System Programming
Extended SMDR and CL Output

Switching between former and extended SMDR formats!

There are two types of SMDR output (the data stream that comes out of your serial or ethernet port on the NEC 2000 IPS that usually goes into a call logging / management system to tell you what calls have been made or recieved and for how long etc. The former is the 'usual' format, but the extended gives some additional information, like inbound call abandonment time.

To switch between the two (and you must have Series 3400 firmware on the CPU to do this), you use command 04, and First Data 07 for SMDR over RS-232 and 08 for over IP. The structure is CM04> 07 (or 08 if you're doing call logging over IP) : then 00 for Extended Format and 15 for Former Format.

 
2000 IPS LCR Programming

 

You can download a link below to a PDF document which goes through the process of tracing the LCR programming for the NEC 2000IPS. When we refer to "LCR" in the NEC PBX programming, we're not just talking about ways to make cheaper calls. It does indeed cause route preference choices depending on the location, extension, tenancy and more - but also is responsible for barring, time scheduling, volume control and so much more.

This flowchart takes it down to the very basics and should be noted that it's based on traditional UK programming of the NEC IPS. Therefore it may bear no resemblance to your standard programming, but if you study closely, you'll soon figure out what does what and where.

 

 
2000 IPS Architecture, LENS and PIM Layout

Each system cabinet with the NEC 2000 IPS is called a "PIM" - Programming Interface Module. You can generally have up to 8 PIMs on the NEC 2000 IPS (depending on the age of the system and how much IP telephony you have). Within a physical PIM, you have slots to mount system cards which are labelled LT/AP00 to LT/AP11. These slots are universal and can house LT (Line / Trunk) or AP (Application Processor) cards.

 

Slot 12 is used for either the Main Processor (MP) if this is PIM 0, or Firmware Processors (FP) if this is PIM 2, 4 or 6. PIM numbering begins at 0 (zero) for the first PIM and goes up to 63.

 

<img class="aligncenter size-full wp-image-428" title="nec_pbx_PIM_layout" src="http://www.necphonesystem.co.uk/wp-content/uploads/2009/10/nec_pbx_PIM_layout.JPG" alt="nec_pbx_PIM_layout" width="895" height="658" />You'll notice at the bottom of this diagram you can see the LTC 0-2 cables, which carry 3 x 8 pairs of wires attached to each of the card slots between LT0 and LT11. Please note also that LTC3, despite carrying 24 pairs of wires for 3 cards, the backpane of the NEC PIM will only allow 4 port cards within these slots to be wired out to patch panel or wiring frame.

 

<img class="aligncenter size-full wp-image-429" title="nec_pbx_PIM_layout_2" src="http://www.necphonesystem.co.uk/wp-content/uploads/2009/10/nec_pbx_PIM_layout_2.JPG" alt="nec_pbx_PIM_layout_2" width="817" height="542" />

 

One Firmware processor is required for every 2 PIMS in your system - with the exception of the first two PIMs. This is because the main processor (MP) for the 2000 IPS has an firmware processor 'built in'.

 

The maximum number of physical PIMs would have 3 FPs and 1 MP.

 

A bus cable must be used when connecting more than one PIM - which connects all the PIMs together, but in a very specific nature (covered in another post!).

 

You must ensure that power control cable D is used on the PIMs 1-7 and that Power Control cable E is used on PIM0. Power control cable E has a single wire cut, to make it different, which you can do manually if you do not have the right cable.

 
Backup Your NEC AD8 Voicemail System

Connecting To The Voice Messaging System

With the BRU utility, you can use either a null modem (serial) cable or a modem to connect the BRU Remote on the support computer to the BRU Host on the voice messaging system. Once you have used the BRU utility to connect to the voice messaging system, the connection status and baud rate are displayed at the bottom of the screen.

Note Although you can use CoSession to establish a remote maintenance connection, you cannot maintain this connection and connect the BRU Remote to the BRU Host at the same time.

Reconfiguring the serial port

The serial port on the support computer is used to make a null modem cable or modem connection. By default, the BRU Remote is configured to use COM1. If the support computer is already using COM1 for another connection or a device such as a mouse, you can select a different serial port. The BRU Host is configured to run at 19,200 baud on NEAXMail AD-8 voice messaging systems. Before you attempt to connect the BRU Remote to the BRU Host, be sure that the BRU Remote is set for the same baud rate by following the procedure below.

To reconfigure the serial port settings

1 Start the BRU Remote.

2 From the BRU Connection menu, type 3 and press ENTER to select “Configure serial ports.”

3 From the Serial Port Configuration menu, select one of the following:

· 1 and press ENTER to select “Select serial port.

· 2 and press ENTER to select “Change baud rate.

4 To save the new serial port settings for future BRU sessions, type 3 and press ENTER to select “Save current settings.” Otherwise, the serial port settings are valid for this session only.

5 Type 4 and press ENTER to return to the BRU Connection menu.

6 Follow the on-screen instructions to exit the BRU Remote.

To connect the BRU Remote to the BRU Host

1 Establish a remote maintenance connection by using CoSession.

2 Exit the voice messaging system.

3 From the Utility menu, type 2 and press ENTER to select “Voice Mail Utilities.”

4 From the Voice Mail Utility menu, type 5 and press ENTER to select “Backup, Restore, and Update—BRU utility.”

5 When prompted, hang up the CoSession connection and close the CoSession window to end the remote maintenance connection.

6 Start the BRU Remote. After the Connection Menu appears, wait approximately one minute before proceeding. If you are connecting by modem, wait two minutes. (When the BRU Host is ready to connect to the BRU Remote, the #1 and #4 LEDs will light up.)

7 From the BRU Connection menu, select one of the following:

· 1 and press ENTER to select “Connect to BRU Host via null modem cable.”

· 2 and press ENTER to select “Connect to BRU Host via modem.” Type the phone number or extension for the public phone network (analog) line connected to the modem and press ENTER.

8 After the connection has been made, press any key to proceed to the BRU Main menu.

Tips

If you are not connected to the voice messaging system by a remote maintenance connection, you can use the make busy (MB) switch and the #4 DIP switch to start the BRU Host. First, move the MB switch to the up position.

Then change the #4 DIP switch on the voice messaging system interface to the ON position. Finally, return theMB switch to the down position, and push the Reset button on the voice messaging system interface. To connect the BRU Host with the BRU Remote, continue with step 6 in the above procedure.

If you do not establish a modem connection within 10 minutes, start the procedure again beginning with step 1. Backing up system files.

It is a good idea to back up your voice messaging system files regular basis. You may also want to back up system files after installation, before major software updates, and after software changes or updates. Because you must exit the voice messaging system, plan to perform backups during off-hours.

The backup process requires that you select the type of backup you want and indicate the directory path on the hard drive where you want to store the backup files. This information, along with the date, time, and an optional comment line, is used to generate a description of the backup files.

Note Using the BRU utility, the voice messaging system files are directly backed up to the support computer’s hard drive. You can also use the voice messaging system’s archive procedure to save voice messaging system files to a separate location on the voice messaging system hard drive.

Types of Backups

Use the BRU utility to back up the voice messaging system database files, outgoing messages (OGMs), and incoming messages. The backup process takes between five minutes and about three hours, depending on the type of backup you choose and the number of subcribers and messages on your system.

Tips

After backing up the files to the hard drive, copy them to diskettes for offsite storage.

Back up your files on a regular schedule, such as every month.

Keep a written log of the directory path where your backup files are stored.

To backup system files

1 Use the BRU utility to connect the support computer to the voice messaging system (see “To connect the BRU Remote to the BRU Host” on page 6 )

2 From the BRU Main menu, type 1 and press ENTER to select “Backup.”

3 From the Backup menu, select one of the following:

· 1 and press ENTER to select “Database only.

· 2 and press ENTER to select “Database and OGMs.

· 3 and press ENTER to select “Database, OGMs, and messages.

4 Type the directory path where you want to store the backup files on your support computer. If the directory you indicated does not exist, the BRU utility will create it.

5 Follow the on-screen instructions to complete the backup procedure.

5. Restoring system files

If the voice messaging system’s database becomes corrupt and unusable, you can restore system files from a recent backup using the BRU utility.

WARNING! Restoring the voice messaging system files will overwrite existing files.

To restore system files

1 If you are restoring system files from diskettes, copy the backup files to the support computer’s hard drive.

2 Use the BRU utility to connect the support computer to the voice messaging system.

3 From the BRU Main menu, type 2 and press ENTER to select “Restore.”

4 Type the directory path where the backup files you want to restore are stored.

5 Follow the on-screen instructions to complete the restore process.

 
NEC 2000 IPS Codes for System Features

The feature codes for system features are already set by the easy install script installed earlier. However they can be altered in command 200.

These feature codes would normally start with a * or #. In this switch A & B represents * & # respectively when programming.

Command 200

FD Feature access code
SD Feature number as defined in the command manual.

AO1 (= dialled number *01 ) Axxx where xxx = feature number
B01 (= dialled number #01 ) Axxx where xxx = feature number

Preset Feature Codes as installed by that UK Easy Install.

Access Code Access Code Description

  • *66 A160 10-Party Conference Trunk Access
  • *68 A162 6/10-Party Conference Trunk Control (Release)
  • *67 A161 6/10-Party Conference Trunk Control (Set up)
  • *65 A159 6-Party Conference Trunk Access
  • *20 A085 Account Code
  • #06 A045 ACD/UCD Station Busy-Out Reset
  • *06 A044 ACD/UCD Station Busy-Out Set
  • *38 A164 All Zone Internal Paging
  • #969 A109 Announcement Service Delete
  • *970 A104 Announcement Service Group 0 Replay
  • *971 A105 Announcement Service Group 1 Replay
  • *972 A106 Announcement Service Group 2 Replay
  • *973 A107 Announcement Service Group 3 Replay
  • *974 A108 Announcement Service Group 4 Replay
  • *969 A103 Announcement Service Record
  • *21 A086 Authorization Code
  • *980 A039 BGM on Dterm Set/Reset
  • #00 A003 Call Back Cancel
  • *00 A002 Call Back Set
  • #*6 A190 Call Forwarding Not Available Cancel
  • #*7 A191 Call Forwarding Not Available Replay
  • #*5 A189 Call Forwarding Not Available Set
  • #01 A011 Call Forwarding-All Calls Cancel
  • *01 A010 Call Forwarding-All Calls Entry
  • #03 A015 Call Forwarding-Busy Line Cancel
  • *03 A014 Call Forwarding-Busy Line Entry
  • #02 A017 Call Forwarding-Don't Answer (-No Answer) Cancel
  • *02 A016 Call Forwarding-Don't Answer (-No Answer) Entry
  • #04 A019 Call Forwarding-I'm here (-Destination) Cancel
  • *04 A018 Call Forwarding-I'm here (-Destination) Entry
  • #05 A013 Call Forwarding-Don't Answer/Busy Line Cancel
  • *05 A012 Call Don’t-Don't Answer/Busy Line Entry
  • *12 A046 Call Hold
  • #08 A009 Call Park-System Retrieve
  • *08 A008 Call Park-System Set
  • *24 A062 Call Park-Tenant Set/Retrieve
  • *22 A037 Call Pickup-Designated Group
  • #2 A021 Call Pickup-Direct
  • #8 A020 Call Pickup-Group
  • *13 A125 Call Waiting (Camp-on by Station)
  • *29 A007 Camp-on by Station (Transfer method)
  • *23 A042 Choice of Night Service from Attendant
  • *27 A156 Data programming for DISA Speed Calling-System, Data/Time Change and Tone Ringer Change from SMARTCON
  • *25 A043 Day Night Mode Change by Station Dialling
  • *26 A155 Day/Night Mode change, ATTCON Lockout from SMARTCON
  • #*2 A102 Digital Announcement Trunk Access Delete
  • #*0 A100 Digital Announcement Trunk Access Record
  • #*1 A101 Digital Announcement Trunk Access Replay
  • *960 A022 Do Not Disturb Set
  • #09 A023 Do Not Disturb/Return Message Schedule Cancel
  • #960 A023 Do Not Disturb/Return Message Schedule Cancel
  • *999 A094 Emergency Call
  • *28 A006 Executive Right of Way (Executive Override)
  • *951 A095 Individual Attendant Access/ Inter Position Transfer
  • *950 A081 Individual Trunk Access
  • #30 A138 Internal Zone Paging Group Answering 0-7
  • #31 A139 Internal Zone Paging Group Answering 0-7
  • #32 A140 Internal Zone Paging Group Answering 0-7
  • #33 A141 Internal Zone Paging Group Answering 0-7
  • #34 A142 Internal Zone Paging Group Answering 0-7
  • #35 A143 Internal Zone Paging Group Answering 0-7
  • #36 A144 Internal Zone Paging Group Answering 0-7
  • #37 A145 Internal Zone Paging Group Answering 0-7
  • *30 A130 Internal Zone Paging Group Calling 0-7
  • *31 A131 Internal Zone Paging Group Calling 0-7
  • *32 A132 Internal Zone Paging Group Calling 0-7
  • *33 A133 Internal Zone Paging Group Calling 0-7
  • *34 A134 Internal Zone Paging Group Calling 0-7
  • *35 A135 Internal Zone Paging Group Calling 0-7
  • *36 A136 Internal Zone Paging Group Calling 0-7
  • *37 A137 Internal Zone Paging Group Calling 0-7
  • *952 A034 Intra-Office termination on Tandem Connection
  • *953 A035 Intra-Office termination on Tandem Connection (Send DT)
  • *14 A069 Last Number Call (Redial)
  • 9 A126 LCR Group 0
  • *930 A029 Maid Status
  • #928 A149 Message Reminder Cancel
  • *927 A148 Message Reminder Set
  • #926 A147 Message Waiting/Message Reminder Retrieve
  • *926 A146 Message Waiting/Message Reminder Search
  • *39 A033 Monitor
  • #*9 A041 MW Lamp Control Reset
  • #*8 A040 MW Lamp Control Set
  • *11 A110 Name Display
  • #51 A195 Number Sharing Cancel from main station
  • #50 A193 Number Sharing Cancel from sub station
  • *51 A194 Number Sharing Set from main station
  • *50 A192 Number Sharing Set from sub station
  • *925 A084 OAI Terminal Mode Set Facility (MSF)
  • #921 A001 Outgoing Trunk Queuing Cancel
  • *921 A000 Outgoing Trunk Queuing Set
  • #922 A005 Outgoing Trunk Call/Call Back Cancel
  • *922 A004 Outgoing Trunk Queueing/Call Back Set
  • *40 A070 Paging Answer Zone
  • *41 A071 Paging Answer Zone
  • *42 A072 Paging Answer Zone
  • *43 A073 Paging Answer Zone
  • *44 A074 Paging Answer Zone
  • *45 A075 Paging Answer Zone
  • *46 A076 Paging Answer Zone
  • *47 A077 Paging Answer Zone
  • *48 A078 Paging Answer Zone
  • *49 A079 Paging Answer Zone
  • *52 A088 Priority Call 0
  • *53 A089 Priority Call 1
  • #70 A210 Re-participation Group Call-2Way Calling (Group 0-7)
  • #71 A211 Re-participation Group Call-2Way Calling (Group 0-7)
  • #72 A212 Re-participation Group Call-2Way Calling (Group 0-7)
  • #73 A213 Re-participation Group Call-2Way Calling (Group 0-7)
  • #74 A214 Re-participation Group Call-2Way Calling (Group 0-7)
  • #75 A215 Re-participation Group Call-2Way Calling (Group 0-7)
  • #76 A216 Re-participation Group Call-2Way Calling (Group 0-7)
  • #77 A217 Re-participation Group Call-2Way Calling (Group 0-7)
  • *09 A154 Return Message Schedule Set
  • *920 A158 Sending of Hooking Signal to C.O. line from PB telephone
  • *58 A196 Set Relocation
  • *910 A220 Simultaneous Paging Group Call-2Way Calling (Group 0-7)
  • *911 A221 Simultaneous Paging Group Call-2Way Calling (Group 0-7)
  • *912 A222 Simultaneous Paging Group Call-2Way Calling (Group 0-7)
  • *913 A223 Simultaneous Paging Group Call-2Way Calling (Group 0)
  • *914 A224 Simultaneous Paging Group Call-2Way Calling (Group 0-7)
  • *915 A225 Simultaneous Paging Group Call-2Way Calling (Group 0-7)
  • *916 A226 Simultaneous Paging Group Call-2Way Calling (Group 0-7)
  • *917 A227 Simultaneous Paging Group Call-2Way Calling (Group 0-7)
  • *70 A200 Simultaneous Paging Group Call-6/10 Party (Group 0-7)
  • *71 A201 Simultaneous Paging Group Call-6/10 Party (Group 0-7)
  • *72 A202 Simultaneous Paging Group Call-6/10 Party (Group 0-7)
  • *73 A203 Simultaneous Paging Group Call-6/10 Party (Group 0-7)
  • *74 A204 Simultaneous Paging Group Call-6/10 Party (Group 0-7)
  • *75 A205 Simultaneous Paging Group Call-6/10 Party (Group 0-7)
  • *76 A206 Simultaneous Paging Group Call-6/10 Party (Group 0-7)
  • *77 A207 Simultaneous Paging Group Call-6/10 Party (Group 0-7)
  • #40 A080 Speaker/Radio Paging Cancel (Delay Operation)
  • *54 A090 Special Operator Call 0
  • *55 A091 Special Operator Call 1
  • *56 A092 Special Operator Call 2
  • *57 A093 Special Operator Call 3
  • #07 A066 Speed Calling-Station (Station Speed Dialling) Cancel
  • *07 A065 Speed Calling-Station (Station Speed Dialling) Entry
  • ** A064 Speed Calling-Station (Station Speed Dialling) Origination
  • *15 A152 Speed Calling-System (1000 Memory BK0)
  • *16 A151 Speed Calling-System (1000 Memory BK1)
  • *18 A150 Speed Calling-System (1000 Memory BK3)
  • *17 A068 Speed Calling-System Origination (1000 Memory BK2)
  • ## A067 Speed Calling-System Origination (300 Memories)
  • #60 A181 Split Call Forwarding-All Calls (Cancel)
  • *60 A180 Split Call Forwarding-All Calls (Entry)
  • #61 A183 Split Call Forwarding-Busy Line/Don't Answer (Cancel)
  • *61 A182 Split Call Forwarding-Busy Line/Don't Answer (Entry)
  • *80 A047 TAS Answer A
  • *81 A048 TAS Answer B
  • *82 A049 TAS Answer C
  • *83 A050 TAS Answer D
  • *84 A051 TAS Answer E
  • *85 A058 Trunk Hold
  • *78 A163 Voice Call/Ring Tone Programming
  • *901 A114 Voice Message Waiting Service-Individual
  • *907 A165 Voice Message Waiting Service-Individual
  • *900 A113 Voice Message Waiting Service-System
  • *904 A118 Voice Message Waiting Service-System Delete
  • *902 A115 Voice Message Waiting Service-System Record
  • *903 A116 Voice Message Waiting Service-System Replay
  • *905 A119 Voice Message Waiting Service-System/Individual (Reset)
  • *906 A120 Voice Message Waiting Service-System/Individual (Retrieve)
  • *909 A028 Wake Up Call Set from Predetermined Station (MWU)
  • *908 A027 Wake Up Call Set from Predetermined Station (SWU)
  • #10 A025 Wake Up Call/Timed Reminder Cancel
  • *10 A024 Wake Up Call/Timed Reminder Set
  • *19 A188 Whisper Page
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